The technological progress is primarily aimed at trying to facilitate the interaction between people or between people and the environment.
For this reason, the most successful system that is based on artificial intelligence will be the one that contains an emotional intelligent feature.
The concept of artificial intelligence is not new.
However, in 2017 we expect emotional intelligence to become a factor taken into account by manufacturers when creating the next generation of intelligent systems.
The main reason is that people will always be drawn to an interaction that resembles the human race, unlike a mechanical one.
The implementation of this type of technology will improve the system’s ability to understand the emotional input and respond directly proportional to it.
This requires a capacity to continuously adapt the machine to external pressures and to learn from the information it receives to be able to provide humanly answers.
Currently, about 52% of the world population interacts with applications that are based on an artificially intelligent system.
Out of these, only 32% say that they feel comfortable to communicate with an interactive assistant.
Because consumers’ appetite for intelligent systems that can act independently will continue to grow, emotional capacities are a must.
Most likely, this feature will become a desirable factor that users will consider having.
And, this will be that one feature that will separate a good product from a mediocre one.
It has been predicted that until 2020, people will have more conversations with robots, than another human being.
Although people have empathy and understand things by reference to a given context, artificial intelligence-based systems are not so advanced.
However, in the near future, companies will be able to implement a variety of emotional intelligent features, that will allow the machine to have typical human reactions.